Privacy Policy

Last updated: January 1, 2025 • We are committed to protecting your personal information

At Pick Fantasy, your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or use our Platform. By using Pick Fantasy, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Information You Provide

Account registration: Name, email address, username, password, date of birth, and country of residence.
Profile information: Avatar, bio, and other optional profile details you choose to provide.
Payment information: Billing details processed securely through our third-party payment processors. We do not store your full card numbers.
Communications: Messages, support tickets, and feedback you submit to us.

1.2 Information Collected Automatically

Usage data: Pages visited, features used, trades made, time spent on Platform, click patterns, and navigation paths.
Device information: IP address, browser type and version, operating system, device identifiers, and screen resolution.
Location data: General geographic location inferred from your IP address.
Cookies and tracking: Session cookies, persistent cookies, and similar tracking technologies (see Section 4).

1.3 Information from Third Parties

We may receive information about you from third-party services such as social media platforms if you choose to connect your account, or from analytics and advertising partners.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service delivery: Creating and managing your account, processing transactions, and providing Platform features.
Personalization: Tailoring content, recommendations, and platform experiences to your preferences and usage history.
Communication: Sending account notifications, transaction confirmations, security alerts, and promotional messages (where you have opted in).
Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, unauthorized access, and violations of our Terms.
Analytics and improvement: Understanding how users interact with the Platform to improve features, fix bugs, and enhance user experience.
Legal compliance: Meeting our obligations under applicable laws and regulations, including identity verification and anti-money-laundering requirements.
Customer support: Responding to your inquiries and resolving disputes.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following limited circumstances:

Service providers: Trusted third-party vendors who assist us in operating the Platform (e.g., payment processors, email providers, cloud hosting, analytics tools) under strict data processing agreements.
Legal obligations: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of Pick Fantasy, our users, or the public.
Business transfers: In connection with a merger, acquisition, or sale of all or part of our business, provided the acquiring entity agrees to be bound by this Privacy Policy.
With your consent: For any other purpose disclosed to you at the time of collection, with your explicit agreement.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. Types of cookies we use:

Essential cookies: Required for the Platform to function correctly, including authentication sessions and security tokens.
Preference cookies: Remember your settings, language preferences, and personalization choices.
Analytics cookies: Help us understand how users navigate the Platform, which features are popular, and where improvements are needed.
Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness (only with your consent).

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including:

Transport Layer Security (TLS) encryption for all data transmitted to and from the Platform.
Encrypted storage of passwords using strong hashing algorithms.
Access controls limiting employee access to personal data on a need-to-know basis.
Regular security audits and vulnerability assessments.
Incident response procedures for detecting and reporting data breaches.

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to:

Maintain and operate your account.
Comply with legal and regulatory obligations (typically 5–7 years for financial records).
Resolve disputes and enforce our agreements.

When your data is no longer required, we will securely delete or anonymize it in accordance with our data retention schedule.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal retention requirements.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to certain processing activities, including direct marketing.
Restriction: Request restriction of processing in certain circumstances.
Withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact us at privacy@pickfantasy.com. We will respond within 30 days.

8. Children’s Privacy

The Platform is not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection laws. We will ensure appropriate safeguards are in place for any such transfers, such as Standard Contractual Clauses or equivalent mechanisms approved under applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Platform after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out:

Email: privacy@pickfantasy.com
Address: 4293 Euclid Avenue, Los Angeles, CA 90012
Support Portal: Contact Support

We are committed to resolving all privacy-related concerns in a fair and timely manner.